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CLUSTER GENERAL MANAGER – Central London £50-55K pa

Prime Agency Recruitment

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CLUSTER GENERAL MANAGER – Central London £50-55K pa

2 independently branded limited hotel serviced properties – 120 rooms in Earl’s Court and 95 bedrooms in Hammersmith.

The Cluster General Manager will be responsible for managing the Hotels Executive team and overall hotel targets to deliver an excellent Guest and team member experience while managing profitability and guest satisfaction measures.

Responsibilities:
• Drive Hotel performance through supervision of Hotel Management team
• Support daily operations of both hotels by complementing the current
management team
• Manage capex projects in both hotels
• Responsible for reporting on a daily/weekly/monthly basis

Specifically, the successful candidate will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of the hotels, ensuring revenue and guest
satisfaction targets are met and exceeded
• Lead in all key property issues including capital projects, customer service, and
refurbishment
• Ensure all decisions are made in the best interest of the hotels
• Deliver achievable hotel budgets, and set other short- and long- term strategic
goals for the property
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Comply with and exceed Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced
and delivered
• Manage and develop the Hotel Executive team to ensure career progression
and effective succession planning
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved
• Should have the willing to get involved and step in to operate the hotel in the
hotel managers’ absence and during HM’s annual leave, they should be the
mentor of the hotel manager and lead by example

Objectives:

• Oversee operations and offer guidance and support to the Hotel management
team when required
• Drive profitability and business performance.

Reporting:

Structured and high demanded reporting expected from the successful candidate to keep the management team and owners updated at all times.

Personal specification:
• Experience as General Manager or Director of Operations within a similar
quality hotel
• Degree or diploma in Hotel Management or equivalent
• Possess strong commercial acumen, with experience in increasing profitability
• Experience managing budgets, revenue proposals, and forecasting results in a
similar sized property
• Excellent leadership skills
• Exceptional communication skills
• In-depth knowledge of the hotel/leisure/service sector
• In depth knowledge of Central London market for 3* to 4* international
branded and independently branded limited hotel serviced properties with a
boutique approach
• Experience in managing multiple properties simultaneously while driving
business is preferred
• Previous operational hands on experience is essential
• Working knowledge of: Revenue Strategy – Sales & Marketing Strategy –
Market segmentation – Financial Hotel PNL (understanding) – Property
maintenance management – People Management

If you feel you are a good fit for the role please kindly email your cv to
Simon Jones

sj@primerec.co.uk

ID #5083 Location Industry Type Permanent Role CLUSTER GENERAL MANAGER – Central London £50-55K pa Career Level Presence

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