Whenever you browse the internet, read a newspaper or switch on the TV, it seems like happiness is a commodity that’s in increasingly short supply. That’s why it’s more important than ever to make your workplace as happy as possible, so your team members know this is one area in their lives where they’re secure, supported and valued. The positive impact that will have on their performance and productivity means your business will be made happier by their happiness too! Here are some statistics to think about:
- Companies with happy employees outperform the competition by 20%
- Happy employees are 12% more productive
- Employees who report being happy at work take 10 x fewer sick days than unhappy employees
Employee happiness is something no business owner can afford to ignore, especially in the high-pressured customer-facing hospitality industry. After all, people who are unhappy in their jobs don’t tend to hide it very well. They also don’t tend to stay in their jobs longer than they need to. A lot of employers have lost valuable team members because they haven’t taken their happiness into consideration. In the end, it’s the employer who’s lost out because professional, reliable, highly trained team members can be very difficult and costly to replace. In an unhappy workplace, everybody loses.
That’s why a happy workplace is the perfect win-win solution.
So, what can you do to make your workplace happier?
It all starts with communication. When your staff know you’re listening to them, and that your door is always open if they have any concerns, opinions or ideas they need to share, it will go a long way towards making them feel more satisfied and appreciated. Of course, that also means you shouldn’t just listen to what they have to say, you should take action whenever it’s appropriate.
Be transparent. Keep your employees ‘in the loop’ whenever changes are happening within the business. There are few things more morale-damaging than a rumour that changes are being planned the managers aren’t telling their team members about. Try to keep your business as transparent as possible, especially if what you’re considering is going to have an impact on the rest of your workforce.
Make your team members feel empowered. Hold regular meetings and feedback sessions to tell them everything that’s going on, thank them for their hard work, and answer their questions. Give them as much agency as you can, so that they’ll feel more committed to doing their best work because you’ve allowed them to make decisions and solve problems for themselves. Feeling trusted and empowered will have a big effect on their overall level of happiness and job satisfaction.
Be flexible. Help your team find the right work/life balance and be empathetic and supportive if their circumstances change or schedules need to be readjusted. If your employees are going to be happy, it’s important that they don’t see working for you as a chore. If you give them the support to achieve the perfect balance between work and home, they’ll reward you with renewed energy and enthusiasm.
Show your appreciation. Praise and recognition will go a long way towards making your employees happier, and that could be anything from a cheerful “Good morning, how are you?” to giving them an unscheduled day-off for a job that’s been especially well done. You could even implement an ‘Employee of the Month’ award, which will have the added bonus of giving them some healthy competition and a regular goal to work towards.
Give your employees opportunities to bond. According to the Harvard Business Review, workplace friendships can boost employee satisfaction by 50% and people with a best friend at work are 7 x more likely to fully engage in what they’re doing. In the hospitality industry, where businesses rely so heavily upon their team members working effectively together (often in high pressure situations) those statistics are especially worth bearing in mind. So, give your staff opportunities to collaborate outside their normal working duties; i.e. by holding occasional team building events and after-hours social activities. Allowing your team members the chance to know each other better will have a powerfully positive effect on their efficiency, their mental wellbeing, and their happiness.
Make your workplace more welcoming. Hospitality can be a stressful job and your team members will probably spend most of their working day on their feet. If you can create an area where your people can rest, unwind and recharge, it will boost their productivity and help to relax them both physically and mentally. It will also demonstrate how seriously you take their welfare… and their happiness.
Your employees’ happiness is vital to your business’s success. It isn’t something that should be taken for granted, nor should it just be highlighted by a single ‘International Week’ that few of us even noticed. Happiness at Work is something we should all strive for every single week of every single year. Don’t forget that the happier your staff are, the easier you’ll find recruiting new staff whenever that time comes. The best people will always want to work for the best employers, and the best employers will do everything they can to make their staff feel respected, motivated, and… what’s that word? Oh yes… happy!
Spreading happiness in your workplace is also a lot easier when you’ve already got the very best people working for you. That’s where we can help.
We’ll find you the perfect candidates with the skills, focus and passion to ensure you’ll keep happiness in your workplace high.